Pet-owner app
From vet discovery to follow-up
Vet filters, pet profiles, paid consultations, evidence uploads, records, ratings, refunds, and support in one place.
- Vet discovery
- Pet profiles
- Orders
- Aftercare
Digital veterinary care platform
Turn online veterinary consultations into
a trusted, operable service.
Built for veterinary groups, clinic networks, and pet-health platforms, the solution connects a pet-owner app, a veterinarian workspace, and an operations console. Discovery, paid consultation, medical records, prescriptions, refunds, invoicing, and settlement run through one accountable workflow.
Veterinary consultation
SERVICE WORKFLOW
Pet owner
Veterinarian
Operations
Messaging / voice / video
Clinical records and prescriptions
Payment / refund / settlement
3 apps
One workflow
Pet owners, veterinarians, and operations share the same case data
3 modes
Flexible consultation
Messaging, voice, and video can be configured by service
End to end
Transaction control
Payment, refund, invoice, and settlement stay connected
Traceable
Clinical records
Records, advice, prescriptions, and reviews remain linked
Platform Overview02 / 08
One platform for pet owners, veterinarians, and operations.
The product is more than a video-call entry point. It connects credentialing, consultations, service delivery, transactions, and aftercare in a manageable, traceable workflow.
Veterinarian workspace
From availability to clinical records
Availability, consultation queues, messaging, voice and video, clinical records, prescriptions, income, settlement, and invoices.
- Scheduling
- Consultation
- Records
- Settlement
Operations console
From credential review to performance
Manage users, vets, orders, refunds, invoices, feedback, roles, permissions, and operating dashboards from one control plane.
- Credentialing
- Orders
- Analytics
- Access control
Capabilities03 / 08
Core capabilities across all three operating roles.
This is the standard solution scope. Branding, roles, pricing, vet onboarding, agreements, and workflows can be configured around the intended operating model.
Pet Owner
Pet-owner app
Vet discovery
- Search and filter by name, specialty, and species
- Profiles with credentials, expertise, ratings, volume, and pricing
- Verified details, licence number, experience, bio, and reviews
- Save preferred vets and start a consultation quickly
Consultation
- Choose or complete a pet profile and describe symptoms
- Upload images and videos before or during the consultation
- Order and pay for messaging, voice, or video
- Review records and advice, then submit a rating
Account and aftercare
- Manage profile, pets, and delivery addresses
- Track active, unpaid, completed, and review-pending orders
- Request a refund with reasons and attachments
- Access feedback, support, and vet credentialing
Veterinarian
Veterinarian app
Availability and intake
- Set recurring online and break periods
- Override today's availability without changing the schedule
- Review queues, pet details, symptoms, and uploads
- Consult by messaging, voice, or video
Records and advice
- Start from a clinical-record template
- Record diagnosis, prescription, and care advice
- Review active and completed consultations
- Maintain reusable personal record templates
Profile and earnings
- Maintain profile, credentials, and areas of expertise
- Review daily, weekly, and monthly income and settlement
- Select orders and request invoices
- Manage feedback, support, and account information
Operations
Operations console
Business dashboard
- Users, vets, orders, and applications at a glance
- Consultation volume by period and species
- Revenue by vet and consultation mix by period
- A consistent basis for operating reviews and capacity planning
Business operations
- Search, filter, and manage users, vets, and applications
- Order detail, refund review, invoice request, and confirmation
- Feedback detail, replies, and resolution history
- Linked pet profiles, cases, and credential evidence
Platform governance
- Maintain onboarding, consultation, and refund terms
- Configure support details and clinical-record templates
- Manage roles, permissions, accounts, and passwords
- Trace key reviews and status changes
Consultation Journey04 / 08
Clear ownership, status, and evidence at every step.
The journey can be adapted for an owned network, clinic group, or marketplace. Prescription, diagnosis, and emergency escalation must remain with properly qualified organisations and professionals.
- 01
Choose a veterinarian
Filter by expertise, service mode, availability, and price; review credentials and ratings.
- 02
Describe the case
Select the pet profile, explain symptoms, and attach images or video.
- 03
Pay and accept
Complete payment and let the veterinarian accept within the scheduled window.
- 04
Consult online
Use messaging, voice, or video while new material remains linked to the order.
- 05
Record and advise
Complete the clinical record and care advice; issue a compliant prescription when appropriate.
- 06
Aftercare and operations
Handle ratings, refunds, invoices, quality review, settlement, and reporting.
Live Demo05 / 08
Go beyond a feature list and try the key interfaces.
These environments demonstrate product interaction and workflow only; they do not provide real veterinary care or hold production data. Open a card in a new tab if your browser restricts embedded content.
Pet-owner experience
Explore the home screen, veterinarian list and profile, pet records, and consultation entry points.
Operations console
Explore dashboards, user and veterinarian management, orders, and platform settings.
Launch Readiness06 / 08
A production launch needs operating authority, controls, and trained people — not just an app release.
The checklist below is framed for common mainland-China operating models. Requirements vary by location, platform structure, service scope, charging model, and medicine sales. Confirm the final model with the competent local authorities and professional counsel.
Operating entity and clinic licence
Identify the platform operator and the licensed organisation actually providing veterinary services. Keep online services within the approved scope and confirm local requirements.
Veterinary clinic rulesVeterinarian qualification and filing
Verify identity, employment, professional scope, and filing status at onboarding and at regular intervals. Reserve clinical documents for qualified professionals.
Veterinarian administration rulesRecords, prescriptions, and signatures
Design record fields, prescription format, authentication, signatures, audit history, and retention around the applicable veterinary standards.
MOA Announcement No. 734Privacy, data, and account security
Apply data minimisation, clear consent, access isolation, encryption, audit logs, export controls, deletion handling, and tested recovery procedures.
Personal Information Protection LawPayments, refunds, and platform rules
Define price display, service commencement, cancellation, refund, disputes, invoicing, vet settlement, rule publication, and transaction retention.
Online Transaction Supervision MeasuresFiling, terms, and platform review
Complete applicable internet-service filings or licences, mini-program entity verification and category review, and publish privacy, user, consultation, and emergency terms.
Telecom licensing guideOperating Model07 / 08
Keep the service stable and trusted after launch.
The software provides an operating control plane; the team still needs staffing, quality standards, and escalation procedures that match its service promise.
01
Intake and response
Set schedules, acceptance windows, timeout alerts, reassignment, and no-response refunds.
02
Clinical quality
Define record completeness, prescription review, sampling, complaint review, and veterinarian tiers.
03
Risk escalation
Route cases unsuitable for remote care, suspected notifiable disease, emergencies, and in-person follow-up.
04
Transactions and settlement
Define prices, platform fees, refunds, reconciliation, settlement cycles, invoices, and exceptions.
05
Support and disputes
Set support hours, ticket priorities, evidence retention, and escalation paths.
06
Data and audit
Control roles, sensitive actions, accounts, logs, backups, recovery, and supplier access.
It is designed for veterinary hospitals, clinic networks, veterinary groups, and pet-health platforms adding structured online consultation services. Roles, credential review, orders, settlement, and permissions can be adapted for owned, network, or marketplace models.
Yes. Pricing can vary by consultation mode, veterinarian, service window, or package, while payments, refunds, settlement, and invoices stay connected to the same order.
Yes. It supports record templates, diagnosis, care advice, and prescription workflows. Production use must apply the relevant rules for document fields, authentication, signatures, retention, and access, and prescriptions must remain with appropriately qualified veterinarians following their own diagnosis.
The operator should identify the licensed organisation delivering veterinary care, verify veterinarian qualification and filing, and address applicable business registration, internet-service filing or licensing, mini-program review, and online-transaction obligations. The exact list varies by location and operating model.
Yes. Discovery maps existing systems, identifiers, interfaces, and access boundaries before defining how veterinarians, users, pet profiles, orders, payments, invoices, support, and analytics data should synchronize.
The demo validates information architecture, critical journeys, and interaction. Production still requires branding, real operating rules, payment and messaging integration, credential processes, security, monitoring, QA, acceptance, and platform review.
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Plan Your Platform
Build the service model before building the software.
Share your target users, operating structure, service scope, existing systems, and expected launch window. We will help identify the product boundary, integrations, launch dependencies, and a practical first phase.
- A role and workflow map
- An integration and data-boundary checklist
- A phased delivery recommendation
Business email
contact@boilingwater.cnOffice
10F, South Tower, Kingkey Yujing Times, Longgang District, Shenzhen