WAVESTEAM · DEVOPS · KB_01|/ KNOWLEDGE_01

Move your system from
“shipped” to “reliably operated”

End-to-end DevOps for production websites, mini programs, apps, internal systems, AI products and IoT platforms — logs, monitoring, alerting, backup, security, CI/CD, incident response and performance tuning.

Talk to ops See 8 service modules

99.99%

SLA availability · top tier

7×24

Critical-incident on-call

Service modules

Service tiers

SYSTEM STATUS · LIVE

boilingwater.cn

30-day availability

99.97%

P95 API latency

187 ms

Web service

Healthy92 ms

MySQL primary

Healthy11 ms

Redis cache

Healthy3 ms

Object storage

Healthy48 ms

Payment webhook

Healthy210 ms

Live inspection · sampled every 60sREF · KB_01

Core Capabilities

Five jobs that keep a system stable

Once a system goes live, it does not stay stable on its own. Traffic shifts, cloud resources fail, dependencies break, and new vulnerabilities appear. DevOps is the engineering discipline that watches for all of this.

Visibility

Know what the system is actually doing through logs, dashboards and reports.

Alerting

Surface anomalies, resource pressure or downtime to the right people, in time.

Fast Recovery

Diagnose, restore service and run post-mortems quickly when something breaks.

Defense in Depth

Security hardening, backup, disaster recovery and least-privilege access in advance.

Stable Releases

Ship features through CI/CD with automated build, test and deploy — fewer manual mistakes.

SLA · RELIABILITY TIER

Availability compounds — Custom is 100× more reliable than Standard

SLA numbers look close, but reliability scales exponentially. Below is each tier's availability, the days of stable operation it implies per year, and the reliability multiplier compared to the Standard tier.

StandardSLA 99%

1× baseline

~ 361.35 stable days / yr

ProfessionalSLA 99.5%

2×

~ 363.17 stable days / yr

FlagshipSLA 99.9%

10×

~ 364.64 stable days / yr

CustomSLA 99.99%

100×

~ 364.95 stable days / yr

Reliability multiplier · vs Standard* Multiplier = (1 - 99%) / (1 - SLA); stable days = SLA × 365. The signed agreement is authoritative.

Service Scope

Eight DevOps work streams

Daily inspections & maintenance

Routine checks across systems, cloud resources, databases and pages, with monthly and annual ops reports.

Server CPU / memory / disk / network / load checks
Database, Redis, object storage and CDN health
System, error, access and release log review
Page, core flow, API and scheduled-task verification

Log management

Consolidate access, API, error stacks, DB anomalies, jobs, logins and releases in one place.

Answer: code issue, DB issue or third-party issue?
Answer: did the latest release introduce new errors?
Answer: why did this specific user action fail?

Monitoring & alerting

Notify via WeCom, Lark, email, SMS or phone; critical incidents trigger the emergency response flow.

Server resources, app health and database state
Business KPIs: orders, logins, job success rate, device online rate
SSL certificates, DNS and third-party dependencies

Backup & disaster recovery

Define backup frequency, recovery time, acceptable data loss and how recovery is actually verified — not just “looks backed up.”

Scheduled DB backups, retention and recovery testing
Backups for files, attachments and object storage
Off-site backup or multi-AZ deployment for critical systems
Recovery runbook: order, owners and validation criteria

Security operations

Reduce the probability of intrusion, ransomware, data theft and abuse — security is never “done.”

Vulnerability scanning and CVE-based dependency review
Hardening of accounts, ports, permissions, firewall and security groups
Malware checks, anomalous process and login monitoring
VPC isolation, DB privilege tiering and storage encryption

CI/CD automation

Standardize and automate the path from code to production, with auditable steps every time.

Automatic build, packaging and deploy on commit
Test, staging and production environment pipelines
Zero-downtime upgrades and version rollback support

Incident response & post-mortems

Major: core-business outage or payment/orders down. Minor: partial functionality or performance degradation.

Intake → assess impact and scope
Inspect monitoring, logs, release records and cloud resources
Identify root cause → restore service → issue post-mortem

Performance & capacity

Find bottlenecks before throwing hardware at the problem.

Slow API and slow SQL analysis, indexes and query tuning
Cache strategy, CDN and static asset loading optimization
Capacity planning for traffic spikes, cloud sizing and cost

CI/CD · RELEASE PIPELINE

Code to production in five standardised steps

Manual uploads, restarts and check-lists are error-prone. Pipelines turn every release into a recorded, traceable and reversible engineering operation.

Alerts on failure · one-click rollback to the previous version

01
Commit
Git push · webhook trigger
02
Build
Auto build · image artifact
03
Test
Unit · integration · regression
04
Deploy
Blue-green / rolling · zero downtime
05
Verify
Health check · canary ramp

INCIDENT · RESPONSE TIER

Tiered response keeps impact minimal

Different severities map to different response SLAs and procedures. Critical incidents immediately page the technical contact and enter the on-call flow.

P0 · Critical

7×24h

First response ≤ 15 min

Site down / core business halted / payments or orders unavailable

P1 · Major

Business hours

First response ≤ 2h

Partial feature outage / performance degradation / intermittent API errors

P2 · Normal

Scheduled

Next business day

Config changes / usage questions / non-urgent optimisation

Standard Process

Seven-stage loop with clear entry, record, result and review

01 Intake

Single channel for client requests, change orders, inspection findings and alerts.

02 Triage

Assess urgency, blast radius and business risk.

03 Planning

Define the approach, owner, time window and risk-control measures.

04 Execution

Run diagnostics, fixes, releases, config changes or scaling per plan.

05 Acceptance

Verify recovery or change result and confirm the client can resume operation.

06 Documentation

Update runbooks, technical docs and ops reports.

07 Retrospective

Issue prevention plans for recurring problems and major incidents.

Deliverables

Operations you can see and trace

Good DevOps is not just back-office work — it should be visible, aligned and auditable for the client.

Ops reports

Inspection records and monthly or annual ops reports.

Incident records

Incident handling logs and post-mortem reports.

Monitoring config

Documented monitoring and alerting setup.

Cloud advice

Cloud resource usage and optimization recommendations.

Backup records

Backup strategy and recovery verification records.

Release records

Release history and version change notes.

Security advisory

Hardening suggestions and risk disclosure.

Event coverage

Campaign coverage plans and product training.

Why Wavesteam

Why teams choose us for DevOps

Business-aware operations

We have run DevOps for AI products, apps, mini programs, internal systems, IoT platforms, energy systems and smart-park projects — we watch business signals, not just servers.

Dev + Ops in one team

Product, frontend, backend, mobile, algorithms, QA and PM work together, so incidents are debugged across the full stack.

Engineering discipline

Logs, monitoring, alerts, automated releases, backup, documentation and post-mortems reduce reliance on individual heroics.

Long-term partner

We continuously suggest iterations, performance work and architecture upgrades based on system state, user growth, cloud cost and business shifts.

Looking for long-term DevOps for your live system?