Will Wavesteam make a simple requirement expensive just to use AI or a new technology?
AI is not Wavesteam's default answer. When process improvement, ordinary deterministic software, or mature SaaS meets the objective, we recommend the simpler route. AI enters the production proposal only when a small, controlled comparison demonstrates incremental value greater than its lifecycle cost and failure risk.
This is made verifiable in the proposal: a non-AI baseline, the incremental benefit of AI, recurring cost, failure modes, evidence, and exit path. The client supplies the current workflow and authorized samples and confirms valuable business outcomes; Wavesteam designs the comparison. A proposal describing an advanced model without baseline labour, error cost, representative data, and acceptance is not ready for approval.
| Implementation | Suitable problem | Cost and stability | Example | Decision |
|---|---|---|---|---|
| Process or human tool | Low-frequency and changing work | Lowest start and easiest change | Standard form, responsibility, template | Remove process waste first |
| Rules/ordinary code | Defined input and deterministic output | Explainable, testable, inexpensive calls | Price, state validation, authorization | Use instead of AI when sufficient |
| Standard SaaS/API | Mature commodity capability | Fast; provider pricing and boundary apply | OCR, support channels, e-signature | Trial before integration/customization |
| AI/custom AI | Unstructured material and impractical rule enumeration | Flexible but variable and evaluation-heavy | Document understanding, semantic retrieval, drafting | Use after blinded incremental proof |
A fixed tax calculation belongs in code. Finding responsibility clauses across varied contracts may use OCR and a model. Enterprise-policy Q&A may use retrieval. Payment approval, medical decisions, and safety parameter changes cannot treat model output as final authorization. The same restraint applies to microservices, blockchain, or a fashionable framework.
When defining model, data, and production boundaries, also compare Does AI make sense for a small, non-technology company with limited data? and When is a custom AI support assistant worth more than customer-service SaaS?; the linked guidance adds context that should be considered in the same decision.
Compare total lifecycle cost
Ordinary software includes delivery, cloud, monitoring, maintenance, and training. AI adds model consumption, retrieval/vector resources, labelled evaluation data, content updates, human review, safety testing, and model/provider migration. Benefits also use auditable units: review minutes saved, qualified work handled, or error rework reduced. Small per-task charges compound at high volume; a low-volume custom build may never repay itself.
AI passes four gates. Necessity shows that deterministic or mature products miss the key task. Effect uses the same representative redacted samples for people, rules/SaaS, and the AI proof. Economics compares one-time and an agreed operating period. Control proves detectable errors, human approval for consequential actions, traceable logs, and a fallback. Failure at any gate means narrow or stop.
Acceptance is task-specific but includes successful tasks, severe errors, review time, P95, full unit cost, and stop conditions. Knowledge Q&A measures evidence-backed correctness and refusal; extraction measures fields and omissions; tool automation measures duplicates, unauthorized action, and rollback. Freeze samples, expected answers, model version, and prompt so selected demonstrations cannot replace evaluation.
Wavesteam records the alternatives, proof results, recommendation, and stop condition in presales or a paid discovery deliverable. When the simple route passes, it is the explicit recommendation. AI expands only where it wins under controlled evidence.